At B2C Furniture, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose your personal information, as well as the choices you have regarding the information we collect. This Privacy Policy applies to all B2C Furniture websites, showrooms, warehouses and customer service channels. 

As we continue to develop our business and improve the products and services we offer, this Privacy Policy may be updated from time to time. We encourage you to review it periodically so you remain informed about how we handle your information.

Security

We are committed to handling your personal information in a safe, secure and responsible manner.

Personal information provided through our website is transmitted through secure systems and protected using industry-standard security measures, including Secure Socket Layer (SSL) encryption where appropriate.

We take reasonable physical, electronic and administrative steps to protect the personal information we collect from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include secure networks, password-protected systems, restricted staff access and other security controls designed to safeguard your information.

While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Please note that email is generally not encrypted and should not be used to send sensitive payment information.

The Information We Collect

Generally, you may browse our website without providing any personal information. However, there are times when we may ask you to provide information so we can assist you, process an order or provide a service.

Depending on how you interact with us, we may collect information including:

• Your name

• Residential, billing and delivery addresses

• Email address

• Telephone and mobile numbers

• Purchase and transaction history

• Payment information

• Product preferences

• Customer service enquiries and correspondence

• Marketing preferences

• Website usage information

• IP address and device information

• CCTV footage where applicable

• Call recordings where applicable

We may also collect information relating to products and services you have purchased or enquired about.

When you visit our website, our servers may automatically collect certain information such as your IP address, browser type, device information, pages visited and general location information. This information helps us improve our website, customer experience and marketing activities.

How We Collect Information

We may collect personal information when you:

• Place an order online, over the phone or in-store

• Create an account on our website

• Visit one of our showrooms

• Visit our warehouse for collections

• Contact our customer service team

• Subscribe to emails or SMS marketing

• Participate in promotions, surveys or competitions

• Submit product reviews or feedback

• Interact with our website, advertisements or social media pages

We may also receive information from trusted third-party service providers where permitted by law.

How We Use The Information We Collect

To help us provide the highest quality products and services, we may use the information we collect to:

• Process and fulfil your orders

• Arrange deliveries, collections and assembly services

• Provide customer support

• Process warranty claims, exchanges and refunds

• Communicate with you about your purchases

• Improve our products, services and website

• Identify your product and service preferences

• Send information about products, promotions and special offers

• Conduct business analysis and reporting

• Detect and prevent fraud

• Comply with legal obligations

• Notify you of product recalls or important product information

Call Recording

Telephone calls with our sales, customer service and support teams may be recorded for quality assurance, staff training, customer service improvement, dispute resolution, compliance and operational purposes.

Where required by law, notification of call recording will be provided before or during the call.

CCTV and Security Monitoring

For the safety and security of our customers, staff, contractors and business premises, B2C Furniture may operate CCTV and security monitoring systems within our showrooms, warehouses and other business locations.

CCTV footage may be collected, stored and used for purposes including security, loss prevention, incident investigation, workplace health and safety, asset protection and operational management.

We may disclose CCTV footage where required by law or where reasonably necessary to investigate incidents or protect the rights, property or safety of B2C Furniture, our staff, customers or the public.

Others With Whom We Share Your Information

To help us provide the products and services you expect from us, we may share information with trusted third-party service providers who assist us in operating our business.

These providers may assist with:

• Deliveries and transport services

• Warehousing and fulfilment

• Furniture assembly and service work

• Payment processing

• Fraud prevention

• Website hosting and technology services

• Marketing and advertising services

• Customer support platforms

• Data storage and analytics

• Professional advisory services

We require these service providers to keep your information confidential and only use it for the purposes for which it was provided.

B2C Furniture does not sell, rent or trade personal information to third parties.

We may also disclose personal information where required by law, to cooperate with law enforcement agencies, respond to legal requests, protect our rights or investigate suspected unlawful activity.

In the event of a business sale, merger, acquisition or restructuring, personal information may form part of the transferred business assets.

Marketing Communications

If you have chosen to receive marketing communications from us, we may contact you by:

• Email

• SMS

• Telephone

• Social media advertising

• Online advertising platforms

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding orders, deliveries, warranty claims, customer service matters and other transactional communications.

SMS Marketing

By subscribing to our SMS marketing communications, you agree that we may send you promotional messages, product updates, special offers, abandoned cart reminders and other marketing communications.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by following the unsubscribe instructions provided in our SMS communications.

Cookies, Pixels and Website Tracking

Like many websites, we use cookies, pixels, web beacons and similar technologies to improve your browsing experience and better understand how our website is used.

These technologies help us:

• Remember your preferences

• Maintain shopping cart functionality

• Improve website performance

• Analyse website traffic

• Measure marketing effectiveness

• Deliver personalised advertising and promotions

We may use third-party services including Google Analytics, Google Ads, Meta (Facebook and Instagram) advertising tools and other analytics or advertising platforms.

These services may collect information such as your IP address, browser type, device information, pages viewed and interactions with our website.

You can control or disable cookies through your browser settings. However, some features of our website may not function correctly if cookies are disabled.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

This may include providers of website hosting, cloud storage, analytics, advertising, communication and customer support services.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.

Access and Correction

You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details provided below.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide our products and services, comply with legal obligations, resolve disputes and maintain business records.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Data Breaches

If an eligible data breach occurs involving personal information, B2C Furniture will comply with its obligations under the Notifiable Data Breaches Scheme and notify affected individuals and the Office of the Australian Information Commissioner where required by law.

Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us and we will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:

B2C Furniture

Email: info@b2cfurniture.com.au

Phone: 1300 789 495

Website: www.b2cfurniture.com.au

Acceptance

By using our website, purchasing products from B2C Furniture, visiting our showrooms or otherwise interacting with us, you acknowledge and accept the practices described in this Privacy Policy.